1. What shipping options are available?

Shipping is currently unavailable as we focus on serving our local Austin community. However, you can still choose "Pick-Up" at checkout to receive your order locally. We appreciate your understanding and support!

2. When will shipping become available?

We’re hoping to get shipping up and running in the new year!

1. Can I pick up my order in person?

Yes, we offer local pickup for customers in and around Austin! Our pick up location is in North Austin. The address for the pickup location is shared with you in your “Order Ready for Pickup” email

2. When can I pick up my order?

Orders must be placed by Monday at 8 PM to be eligible for pickup. After placing your order, you will receive an email with instructions for pickup, including location and pickup hours. Pickup is available every Wednesday from 2 PM to 6 PM at our designated location.

3. How do I schedule a pickup?

Simply select the “Pickup” option at checkout. Pickups will be on Wednesdays between the hours of 2-6pm.

4. Do I need to bring anything when picking up my order?

Please show us your order confirmation or share the order number.

1. What is your return policy?

At this time, we are unable to offer returns or exchanges, but we are working towards being able to offer this option in the future. We kindly ask that you carefully review your order before completing your purchase, and if you have any questions, please don’t hesitate to reach out to us beforehand.

If there’s an issue with your order or the item you receive, we are committed to resolving it and will 100% address any concerns. Your satisfaction is important to us, and we're here to ensure you’re happy with your purchase!

2. What if my product is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will happily send you a replacement or process a refund. Please provide photos of the damaged product to help expedite the process.

If you have any other questions that weren’t covered here, please feel free to reach out to us at hello@naturallygrounded.atx. We’re happy to assist!